Privacy Policy

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Effective Date: 5/29/2024

Shelter Tailz is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make purchases, and interact with our blogs. By using our site, you consent to the practices described in this policy.

Personal Information:

• Account Registration: When you create an account, we collect your name, email address, and password.
• Purchases: When you make a purchase, we collect billing and shipping addresses, payment information, and order details.
• Communication: If you contact us directly, we may receive additional information such as your name, email address, phone number, and the contents of the message or attachments you may send us.

Non-Personal Information:

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our website and hold certain information. This helps us to improve our website and your experience.

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Process your transactions and manage your orders
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

We do not sell or trade your Personal Information to third parties. We may share information with third-party service providers to help us operate our business and the website, such as:

• Payment processors
• Shipping and fulfillment partners
• Analytics providers
• Marketing and email service providers

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We use administrative, technical, and physical security measures to help protect your Personal Information. While we have taken reasonable steps to secure the Personal Information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse.

Depending on your location, you may have the following rights regarding your Personal Information:

• Right to Access: You have the right to request copies of your Personal Information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your Personal Information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your Personal Information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: sheltertailz@gmail.com.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us:

• By email: sheltertailz@gmail.com

At Shelter Tailz, customer satisfaction is our top priority. Due to the customized nature of many of our products, we generally do not accept returns or exchanges. However, we want you to be completely satisfied with your purchase. If there is an issue with your order, please reach out to us within 30 days of receiving your item, and we will work to resolve the problem.

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with a description of the issue and photos if possible. We will arrange for a replacement or refund.
• Incorrect Items: If you receive the wrong item, please let us know as soon as possible. We will ensure you receive the correct item.

To initiate a return or report an issue, please contact us at:

• Email: sheltertailz@gmail.com
• Please include your order number and a detailed description of the problem.

We appreciate your understanding and support. Your purchases help us to continue our mission of supporting animal shelters and rescues.